FAQs

If the discount code isn’t automatically applied at checkout, please proceed to checkout to enter discount code. 

Discount codes cannot be applied to past purchases and are limited to one use per customer.

Click on any eligible product and select “Subscribe + Save” instead of “One-Time Purchase.” Then, select your desired frequency and add to cart. You will receive order reminders and can delay or update your shipping frequency if needed. You can cancel your subscription at any time.

Depending on the subscription frequency option you choose, your card will be charged exactly 1, 2, 3, 4 or 5 months after your initial purchase.

Only select full-size products qualify for Subscribe + Save. Offer does not apply to Neck Amour and Fruit Fusion collections. 

If you wish to return any of your SKINN Subscription orders, you may do so within 30 days of your order being authorized by following the process detailed at: https://skinn.com/pages/returns. Returning your product does not cancel your subscription.

Yes, you will receive a reminder email, order confirmation, and shipping notification before your next shipment arrives. You can also log into your account anytime to view and track your upcoming shipment.

You can view all upcoming charges and shipments via your SKINN.com account page. To access your account, simply click the person icon at the top right corner of our homepage and click ‘Manage Subscriptions’ at the top of the page.

Not ready for your next shipment? You can skip a delivery in your account page. Simply sign in via the person icon at the top right corner, click ‘Manage Subscriptions’ at the top of the page, click ‘Upcoming Orders’, select the order, scroll to the bottom of the page and click ‘Skip this order.’

 You can also cancel your SKINN auto-delivery subscription at any time through your account page. Simply sign in via the person icon at the top right corner of our homepage and select ‘Subscriptions’, scroll to the bottom of the page and click ‘Cancel subscription.’

If you experience any trouble cancelling or skipping your subscription, please reach out to us at customerexperience@ce.skinn.com and our Customer Experience Team can help! 

You can modify your SKINN auto-delivery subscription at any time through your account page. Simply sign in via the person icon at the top right corner of our homepage and select ‘Subscriptions’, scroll to the area you want to modify (quantity, next order date, order frequency, shipping address) click the arrow ‘>’ and edit the applicable field. 

Promo codes cannot be applied to subscription orders. 

Shop pay cannot be applied to subscription orders. 

We do not ship internationally at this time. We currently ship orders to all 50 U.S. states, Puerto Rico, Guam, and the Virgin Islands. Please check back for updates as we evolve our distribution.

Your tracking information will be sent to you in a confirmation email or text message when your order has shipped. You can also reach out to us via our online chat or email customerexperience@ce.skinn.com

Email customerexperience@ce.skinn.com with your order confirmation #. Please note that once an order has begun processing or has shipped, the order is no longer eligible for cancellation. 

Please see our Return Policy

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop pay

Please contact customer experience for further assistance.

Please log in to your account to check your order history to verify your purchased items. If an item is listed in your purchase history and is missing from your package, please contact customer experience for further assistance. 

Please log in to your account to check your order history to verify your purchased item(s). If you received an item that is not listed in your order history, please contact customer experience for further assistance.  

Sometimes tracking information can be incorrect, and packages are marked as delivered before they arrive. Your package will most likely be delivered within a few days. We recommend contacting your post office for more information.

Shipping takes approximately 7–10 business days. We kindly ask that you reach out to us to inquire about an order if it has been 10+ business days since tracking has been updated.

Contact customerexperience@ce.skinn.com, or use our online chat feature for further questions!

SKINN does not conduct, commission, or pay for any tests on animals for ingredients, formulations, or finished products, nor do we delegate this task to others. To further our commitment, we only engage with suppliers that share our support of animal welfare through a comprehensive cruelty free policy in accordance with People for the Ethical Treatment of Animals (PETA.)

Please click the user icon at the top right corner of your screen. A Sign In page will appear. Click “Create an Account” to create an account. 

Please contact customer experience.

Please click the user icon at the top right corner of your screen. A Sign In page will appear. Click "Forgot Your Password" to reset your password.

To unsubscribe from our email list, click the unsubscribe link at the bottom of our emails. To unsubscribe from our text messages, reply "STOP" to our number.